More than a satisfaction Survey

GuesTrak is a management tool for full-service restaurants that boosts operating efficiencies. By leveraging this comprehensive tool, restaurants can enhance guest satisfaction, optimize service and food quality, and improve overall performance and profitability.

Guest Satisfaction Survey: Surveys enables guests to provide feedback on different aspects of their dining experience, including facility, service, and food quality. By identifying areas for improvement and addressing customer concerns, restaurants can enhance overall satisfaction and loyalty.

Customer Mystery Shopping is an innovative approach where guests rate their server’s various criteria including personal appearance, public relations, quality control, and salesmanship. Peer-to-peer ratings foster account- ability among servers, driving them to strive for excellence.

Individual Server Dashboards provide servers with real-time access to their guests’ ratings, suggestions, and comments, as well as their performance rankings relative to the other servers. This level of transparency empowers servers to track their performance metrics and identify areas for improvement. Peer pressure from rankings motivates servers to enhance their personal appearance, public relations, and service skills, and salesmanship.