GUESTRAK PRICING
GuesTrak is a cost-effective performance survey tool that monitors the restaurant’s and servers’ performance. Company and individual server dashboards have reports, rankings, categorized suggestions and comments, food ratings, and real-time critical alerts. Increase in server performance and salesmanship easily covers the monthly cost
With this all-in-one platform, there are no gimmicky pricing structures. There is no set-up fees, no annual contracts, or add-on pricing for the number of monthly reviews or functionality. It’s that simple.
Monthly Subscription per Unit: $295.00
FREQUENTLY ASKED QUESTIONS
Q: How will GuesTrak benefit my restaurant operation?
A: GuesTrak gives managers a powerful tool to improve the restaurant by tracking customers’ experiences and servers’ performance. Guest ratings, comments, and suggestions tell how your guests feel about their experience and how their server performed. This information is a valuable tool for evaluating and improving the facility, service, salesmanship, and food and beverage products.
Q: How does GuesTrak increase customer surveys to maximize survey validity?
A: The Free Appetizer* increases customer survey participation to maximize survey validity. Each survey participant is entered into a weekly drawing to Win a Free Dinner for Two. These “hooks” increase participation by encouraging customers in the gray area ‒ those who are not highly satisfied or very dissatisfied ‒ to complete a survey. More surveys mean more meaningful data.
* The free appetizer is a bounce-back coupon that gets customers back to the restaurant. The purchase of two soft drinks pays for the appetizer; additional purchases go to the bottom line.
Q: How does GuesTrak integrate with my training program to improve service and increase sales?
A: The Servers’ Dashboard reports, suggestions, comments, and ranking reports are great tools to raise awareness of each server’s performance and affect positive change. Managers review the reports with the servers to coach, provide incentives/rewards, or retrain based on scoring. This report review creates a routine coaching environment that opens communications to improve servers’ performance.
Q: Can I expect a return on investment for the money I spend on GuesTrak?
A: Absolutely! The servers’ dashboard’s performance reports, check average monitoring, and ranking reports motivate servers to improve their salesmanship and increase check averages, sales, and profits.
It’s not unreasonable to expect a 3% to 6% increase in sales using the server’s salesmanship performance and check average reports for coaching and incentives/rewards. You will also see an increase in guest frequency from improved customer satisfaction.
Finally, there’s the benefit to your servers from coaching and rewards that improves servers’ salesmanship performance, increasing their check averages, tips, and income, while helping to ensure server success and reducing costly server turnover.